Privacy Notice

Nexelform takes a deliberately minimal approach to data. We collect what we need to answer enquiries, quote work and fulfil orders, and nothing else. There is no advertising network on this site, no tracking pixel in our emails, and no marketing list.

Who we are

Nexelform is a UK engineering business: additive manufacturing, CAD design and reverse engineering. We are the data controller for the information described here.

Nexelform is a sole trader based in the United Kingdom. Our trading address is available on request and is shown in full on our eBay business seller profile.

For any question about privacy or the information we hold, write to support@nexelform.com.

Information you give us

We receive information when you send the enquiry form, email us, or buy from one of our listings. Depending on how you reach us that may include:

• your name;
• your email address;
• whether you are enquiring as an individual or a business;
• what you need made or designed, and the application it is for;
• dimensions, quantities, materials and timescales where you give them;
• drawings, measurements, photographs or CAD files you send us; and
• correspondence with us.

We only ask for what is reasonably necessary to answer the enquiry or do the work.

The enquiry form

The quote form on our contact page asks for your name, your email address, what you need and a description of the project. The optional fields are approximate size or quantity, timescale, material requirements, and which reference material you already have.

The form has no server behind it. Submitting it opens a draft in your own email client with the details filled in, and nothing reaches us until you press send in that client.

We use an enquiry to reply to you and, if it becomes a job, to scope and deliver it. Sending one does not subscribe you to anything.

Drawings and files you send us

Project material — drawings, measurements, photographs, CAD files, or a physical sample in the post — is treated as confidential. We use it to quote and produce your part. We do not publish it, show it to other customers, or use it as a portfolio example without asking you first.

Purchases

Orders placed through our eBay listings are handled by eBay, which operates its own privacy notice and passes us the delivery details needed to fulfil the order. We use those details for dispatch, support and our statutory record-keeping, and nothing else.

Lawful basis

• Answering enquiries and quoting work: our legitimate interest in responding to correspondence you started, and taking steps before a contract at your request.
• Delivering an order or project: performance of a contract with you.
• Keeping records of sales and safety: our legal obligations, including accounting and UK product safety law (we keep batch and material records so a part can be traced if a problem is reported).

Sharing

We do not sell personal data and we do not share it for marketing. Information reaches our suppliers only where it is needed to do the work: Amazon Web Services, who host this site and carry our email; eBay, for marketplace orders; and the carrier, for a delivery address.

Where it is held

This website is served from Amazon S3 and CloudFront, and our email runs on Amazon Simple Email Service. Both are configured in the eu-west-2 (London) region. CloudFront is a content delivery network, so the public pages themselves are cached at locations worldwide; they contain no personal data.

How long we keep it

Enquiries that do not become work are kept for 12 months from the last message, in case you come back to us, and then deleted. Records relating to an order or project are kept for 6 years from the end of the tax year they fall in, which is what accounting and product-safety obligations require.

Cookies and analytics

This website sets no cookies at all. There is no analytics script on it, no advertising tag and no third-party tracker, which is why you are not being asked to accept anything. If that ever changes, we will say so here first.

Your rights

Under UK data protection law you can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, ask us to restrict how we use it, or object to use based on our legitimate interests. Write to support@nexelform.com and we will deal with it.

You can also complain to the Information Commissioner’s Office at ico.org.uk, though we would rather you raised it with us first so we can put it right.

Changes

If this notice changes we update the date at the top of the page. Material changes affecting existing customers will be sent by email.