Returns & Refunds

Parts bought on eBay

Returns follow the policy stated on the listing you bought from, handled through eBay’s own returns process. That policy — including the returns window and who pays return postage — is the one that applies to your order, and this page is kept consistent with it. It sits alongside your statutory rights and never replaces them.

Your statutory rights

• Goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). Where they are not, you are entitled to a repair, replacement or refund depending on timing.
• For distance purchases of standard, non-customised goods you generally have 14 days from delivery to cancel (Consumer Contracts Regulations 2013).
• Custom-made parts — made to your specification, measurements or vehicle — are exempt from the change-of-mind cancellation right. They remain fully covered by the satisfactory-quality and as-described rights: if a custom part does not match the agreed specification, that is ours to put right.

Faulty or wrongly described parts

If a part arrives damaged, fails in normal use, or does not match what its listing described, email support@nexelform.com with photographs and your order reference. Return postage on a faulty or wrongly described part is at our cost. We would rather diagnose the problem than argue about it, which usually means a replacement, a corrected revision or a refund.

Starting a return

For eBay purchases use eBay’s return process — it protects both sides and keeps the record in one place. For anything else, email us first and we will confirm the return address and method.